|
Which web browsers are compatible with the dealing software?
What are the hardware requirements for the dealing software?
Which Operating Systems are supported?
What are the minimum requirements for Internet connection speed?
What software do I need to run the dealing software and where do I get it?
What is the Java Console?
How do I resize the dealing software window inside my browser?
Why does the message "Access denied" appear when I try to connect?
I don't see anything when I click on the logon button?
I can't see my rates in the trading applet?
What if I request a deal but do not receive a deal confirmation?
Why can't I see all the deals in my Position Management window?
When I launch the dealing software, why do the menu tabs and icons appear larger than usual or distorted?
How do I clear the cache for Internet Explorer?
Which web browsers are compatible with the dealing software?
The trading software supports both Netscape 6.0 or higher as well as Microsoft Internet Explorer version 5.01 or higher.
However, for best operation, we strongly recommend Microsoft Internet Explorer 6.0 or higher.
top
What are the hardware requirements for the dealing software?
Minimum System requirements: Pentium class (or similar chip) running at 200Mhz or higher
and a monitor that supports 800x600 with a color depth of 16 bits (65,536 colors) or higher resolution. A minimum of 96 MB
of RAM for Windows 95/98 and 128 MB of RAM for Windows NT. Additional RAM may be required to run several other
applications simultaneously with the dealing software. You may experience slightly longer response times.
Recommended System requirements: Pentium II or Celeron class running at 400Mhz or higher, and a monitor that supports
1024x768 with a color depth of 32 bits (16,777,216 colors) or higher resolution. 128MB of RAM for Windows 95/98, and 256MB
of RAM for Windows NT/2000/XP.
top
Which Operating Systems are supported?
Windows 95/98/ME/NT/2000/XP.
Currently, the latest version of the Java components necessary to run the dealing software (Java™ 2 JRE v1.3.0 R002) is not
supported for the Mac OS 9 or below.
top
What are the minimum requirements for Internet connection speed?
We recommend a connection of 56K bps or higher. 28.8K modems are acceptable, but you may experience slightly longer
response times.
top
What software do I need to run the dealing software and where do I get it?
The first time you login to the system, you must load a Java applet to enable the dealing software. Once you have installed
the plug-in and applet you will not be required to do so again.
To load the applet you must have 'Java™ 2 JRE v1.3.0 R002 for
Windows' installed. The JRE download bundle includes the Java 2 Runtime Environment with Java Plug-in software. If these
components are already installed, Internet Explorer will automatically load the applet necessary to run the dealing
software. Load time for the applet on a 56k modem is approximately 1 minute.If you do not have 'Java™ 2 JRE v1.3.0 R002 for Windows'
installed, Internet Explorer will prompt you to install it. If IE does not automatically prompt you to install these
components, or if you are a Netscape user, you may install the files directly at
http://java.sun.com/products/archive/j2se/1.3.0_02/jre/index.html.Load time is approx. 20 min. on a 56K connection.
top
What is the Java Console?
When starting the dealing software the Java Console may appear. This is normal and is used to observe the incoming and
outgoing messages. If you do not wish to see this, simply close the window. If you do not want the Java Console to
appear, from the Program menu select Java Plug-in Control Panel and disable the "Show Java Console" checkbox. Click on
Apply to save changes
top
How do I resize the dealing software window inside my browser?
You must resize the browser window to affect the size of the dealing software window inside. Internet Explorer allows you
to set the size of the window to full screen, either by using the F11 function key or selecting View > Full Screen in the IE menu.
top
Why does the message "Access denied" appear when I try to connect?
Check the IP address and Port number in the Logon tab. The IP address should be 208.7.193.193. Port should be 1999.
top
I don't see anything when I click on the logon button?
If you click on the logon button and nothing appears, you most likely
have pop up blocking software installed. Our trading platform launches itself into a new window, which some blockers
classify as a popup. You need to either disable your blocker software or add us to the list of sites your software will
allow for popups on.
Sometimes a blocker may be installed without your knowledge.
You may have to check your list of installed programs and see if there is a program listed that sounds like it could block
popups. To access this list, click on the "Start" button, then click on "Settings" on Windows 98/2000, then click on "Control
Panel". Double-click on the "Add/Remove Programs" icon, and then it will bring up a list of software on your computer.
top
I can't see my rates in the trading applet?
If you see no rates at the top of the trading platform, please try the following steps.
Before doing any of these steps, make sure you've closed out all previously open Internet Explorer windows, then open a new copy.
1) Check your Internet Security settings.
Your internet security settings may be set on "High" or "Custom Level" which is restricting you from receiving the
rates.
In Internet Explorer, click on the "Tools" option at the top of the window, adjacent to your "Favorites". Click on
"Internet Options". There is a tab labeled "Security", click on it. Then you should see a button labeled "Default
Level". Click on that, then click on "Apply", and then "OK".
2) Install the Microsoft VM
The Microsoft VM is necessary to receive our rates, it is a software component that usually comes with Windows but
sometimes is omitted. To install it, click on this link:
http://www.forex.com/java.html
On this page, there is one link to the software. Click on it, then when the dialog box opens up, click on "Open" or "Run
This Program From Here" and click OK, depending on your version of Internet Explorer.
After the download, which will be from 1 minute to 10 minutes depending on your Internet Connection, click "Yes" to install
the software. You will then be prompted to restart your machine. If you see the box labeled in the screenshot above,
but still don't get rates, continue onto step 3.
3) Update your copy of Internet Explorer
Older copies of Internet Explorer have problems with our platform since it requires a high level of complexity to
achieve interactive trading. This is a free download, and can be started by visiting here:
http://www.microsoft.com/ie
Click on the "Download Now" link in the center of the page.
This will be a long process, so you should allot about 1-2 hours of time for your machine to complete this process,
followed by a restart. Then try to log into the trading platform from our homepage.
If you see the screen above, but still don't see rates, step 4 is the most likely answer.
4) Firewall Modification
If you have a firewall that restricts traffic over certain ports, you need to modify it to allow traffic on the following
ports via TCP:
900, 1000, 3020
If you are logging in from a corporate environment, this is most likely the reason you cannot see rates. Also, certain
Internet Security programs have firewall functionality as well, and can be the cause of rates not being seen.
If it is determined that a firewall is blocking your traffic, contact your network administrator or software manufacturer
and give them this information. They should be able to help you out.
top
What if I request a deal but do not receive a deal confirmation?
Normal confirmation times are 1-2 seconds. If you do not receive a 'deal confirmed' or 'deal failed' message within
that time, there are two possible causes. Either you have been disconnected from the Internet or the connection from our
Server to your PC has dropped. To troubleshoot, first check to see if you are still connected to the Internet by trying to
access another web page. To make sure the page is not stored in your cache, click the 'refresh' or 'reload' button,
depending on your choice of browser. If your Internet connection is intact, you must re-login to the dealing software.
top
Why can't I see all the deals in my Position Management window?
The trading software is best viewed in Microsoft IE at full
screen. In the IE menu, go to View > Full screen or use the F11 function key. Even with your screen maximized, you may
still have to use the scroll bar - depending on how many deals are in your portfolio.
top
When I launch the dealing software, why do the menu tabs and icons appear larger than usual or distorted?
This often happens if you try to re-size the window while the
software is loading. The situation is usually resolved by minimizing and then maximizing the window. If this does not
fix the problem, please log off, close and re-open the browser, and then login again.
top
How do I clear the cache for Internet Explorer?
1. Exit out of the browser by closing all open Internet Explorer windows.
2. Click on "Start", then click on "Settings" (Windows 98/2000), then "Control Panel."
3. Click "Internet Options."
4. In the general tab section, click on "Delete Files" then "OK."
5. Then click "OK" to close the settings box.
top
| 
